OK, so I recently switched to using Firefox rather than Explorer and I love the tab thing etc. Anyway, it was bugging me that when messenger alerts me to a new hotmail message, it will only open in Explorer when you click on it. So, I sent an email asking if there was a way around this.
The first reply:
Hello Inge,
Thank you for contacting MSN Messenger Technical Support.
I've reviewed the information provided and it appears this issue is related to MSN Hotmail. As we specialize only in supporting the MSN Messenger product.
I have forwarded your message to the MSN Hotmail for investigation and resolution. They will get in touch with you typically within 24 hours.
I apologize for any inconvenience, and wish you the best toward the resolution of the MSN Hotmail issue. If you have any issues or questions with MSN Messenger, please feel free to contact us back.
Best Regards,
Roberto
MSN Messenger Technical Support
For questions or self-help with MSN Messenger, at anytime you may also visit: http://messenger.msn.com/help or http://support.msn.com
A bit later, as promised, I received a second response from Hotmail:
Hello Inge,
Thank you for writing to MSN Hotmail Technical Support.
This is Glenn and I gather that you would like to know if you could change the way to view your email. I understand how important it is for you to have your issue resolved at once and I am glad to be of assistance.
Inge, your inquiry is a feature, which currently Hotmail does not support. What I can do for you now is to take note of your inquiry and submit it to our Product Development team as a feature request.
You are valuable at MSN and we look forward to providing you with consistent and effective service. If you have other concerns, please contact us again.
Sincerely,
Glenn M.
MSN Hotmail Technical Support
Bah! So it looks like it isn't possible. Unless there's an add-on or something. Anyone know of one?
The first reply:
Hello Inge,
Thank you for contacting MSN Messenger Technical Support.
I've reviewed the information provided and it appears this issue is related to MSN Hotmail. As we specialize only in supporting the MSN Messenger product.
I have forwarded your message to the MSN Hotmail for investigation and resolution. They will get in touch with you typically within 24 hours.
I apologize for any inconvenience, and wish you the best toward the resolution of the MSN Hotmail issue. If you have any issues or questions with MSN Messenger, please feel free to contact us back.
Best Regards,
Roberto
MSN Messenger Technical Support
For questions or self-help with MSN Messenger, at anytime you may also visit: http://messenger.msn.com/help or http://support.msn.com
A bit later, as promised, I received a second response from Hotmail:
Hello Inge,
Thank you for writing to MSN Hotmail Technical Support.
This is Glenn and I gather that you would like to know if you could change the way to view your email. I understand how important it is for you to have your issue resolved at once and I am glad to be of assistance.
Inge, your inquiry is a feature, which currently Hotmail does not support. What I can do for you now is to take note of your inquiry and submit it to our Product Development team as a feature request.
You are valuable at MSN and we look forward to providing you with consistent and effective service. If you have other concerns, please contact us again.
Sincerely,
Glenn M.
MSN Hotmail Technical Support
Bah! So it looks like it isn't possible. Unless there's an add-on or something. Anyone know of one?
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