starrylizard (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
starrylizard) wrote2009-12-18 11:04 pm
starrylizard) wrote2009-12-18 11:04 pm
Creative ZEN X-Fi2
Don't buy one.
Seriously, I have been back and forward via email with their help team for well over a week now and they can't tell me why the software doesn't work.
They keep telling me it's my system rather than their program, but I pass all their little tests and now I've finally sent them a screen cap showing I do indeed have the latest Microsoft service pack installed.
The most annoying part is they have a phone number for help that doesn't work and their customer support team isn't answering me and no matter how many times I ask the tech help people (who are polite, but honest to god it's to the point where you'd need to be a genius to understand wtf they are asking me to do) they just ignore the bit where I ask how to return the faulty goods.
I'm fed up. If they don't tell me this week, I'm going to phone consumer affairs and get the down low. iTunes works on all systems. How hard can it be to make their software run on my system. The software (that was almost identical as far as I can tell) for my Creative Zen Vision: M ran fine on my system.
I guess if I can ever return this thing I may have to join the iPod tragics among you.
Grrr. *sad puppy*
Lizzie
Seriously, I have been back and forward via email with their help team for well over a week now and they can't tell me why the software doesn't work.
They keep telling me it's my system rather than their program, but I pass all their little tests and now I've finally sent them a screen cap showing I do indeed have the latest Microsoft service pack installed.
The most annoying part is they have a phone number for help that doesn't work and their customer support team isn't answering me and no matter how many times I ask the tech help people (who are polite, but honest to god it's to the point where you'd need to be a genius to understand wtf they are asking me to do) they just ignore the bit where I ask how to return the faulty goods.
I'm fed up. If they don't tell me this week, I'm going to phone consumer affairs and get the down low. iTunes works on all systems. How hard can it be to make their software run on my system. The software (that was almost identical as far as I can tell) for my Creative Zen Vision: M ran fine on my system.
I guess if I can ever return this thing I may have to join the iPod tragics among you.
Grrr. *sad puppy*
Lizzie
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However, the software that came with the thing was complete sh*t. Out of the box: sync problems, driver downloads, ZERO help from their support (via website).
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