Yes, the morons have removed the help/FAQ function which I normally use to alert them of that.

There's a support@fanfiction.com address on their main page that they mention- I emailed that two days ago. I also complained about their lack of a help/email to contact them area.

When I get a chance, probably later today, I"m going to have a look through my email, see whether there's another address mentioned there with any of my reply backs.